Terms and conditions

1. General

The General Terms and Conditions of Belmondo Travel (Belmondo) regulate the basis of business relationships between Belmondo and the Passenger. Belmondo is a registered trademark of Kompas Celje d.o.o., a private limited company incorporated under the laws of Slovenia and governed by applicable EU legislation.

When using the website and completing a reservation through Belmondo Travel, you acknowledge and agree to read, understand, and agree to the terms and conditions below.

2. Our Services and Responsibilities

Belmondo Travel acts solely as an agent for cruise operators and does not own, manage, control, or operate any of the vessels, their crew, or onboard services. All cruises listed on our website are operated by third-party providers (cruise lines or shipowners), with whom Passengers enter into a direct contract upon booking.

We are not liable for any injury, illness, damage, loss, accident, delay, or irregularity that may occur during the cruise and is caused by the actions or omissions of the cruise operator, its staff, or crew. This includes, but is not limited to, incidents on board the ship, during embarkation or disembarkation, or while participating in excursions or activities arranged by the cruise line.

By booking through Belmondo Travel, you acknowledge that any claims or complaints relating to services provided during the cruise (including but not limited to safety, accessibility, onboard facilities, or staff conduct) must be directed to the cruise operator and are outside our responsibility as a booking agent.

We will, of course, support you in communicating with the cruise operator if needed, but we cannot be held responsible for events beyond our control or for the performance of services not directly provided by us.

3. Reservations

After receiving your booking request through our website, you will receive a confirmation email with booking details and payment instructions. Bookings can only be considered final after receiving payment of a deposit. We require a deposit payment at least 3 days after receiving the booking confirmation email to confirm your reservation. Upon receipt of payment, an invoice confirming the remaining amount due will be sent to your email address. Upon full payment, you will receive an invoice listing all payments made and the information required for travel.

When you make a booking, you confirm that you are of the appropriate age and are authorised to enter into a contract on behalf of all party members (if required). Payment of your deposit constitutes acceptance of our Terms and Conditions and a binding contract between you and Belmondo.

4. Payment

All prices we list are in Euro. Values in other currencies are merely illustrative and may fluctuate in accordance with foreign exchange rate dynamics. A deposit of at least 300 EUR per person is required to confirm any reservation. Final payment terms depend on the cruise operator's policy and may vary between 90 and 30 days before departure.
Payments can be made by credit card or bank transfer.

5. Cancellations

All deposits are non-refundable. Different cancellation policies may apply to each reservation, and for each reservation, the guest needs to agree with the specific booking conditions provided by the operator.

We strongly recommend that you take out adequate travel insurance when you confirm your booking to ensure that you are protected for all eventualities.

6. Complaints

Each cruise is supported by a dedicated crew team, who will be happy to help should you encounter any difficulty or discomfort. Please get in touch with your cruise manager on board if you need to claim about any aspect of your cruise that did not meet expectations. If your complaint cannot be resolved where you are, please get in touch with us straight away.

Please inform us about this if you are not satisfied with our response. If you want to take the complaint because it has not been resolved, please send it with supporting documentation to our company during your cruise or within 30 days after the end of the cruise. No claim will be accepted afterwards.

As Belmondo Travel acts solely as a booking agent and does not operate the vessels or manage onboard services, any complaints concerning the cruise experience, staff conduct, safety, or onboard conditions must be directed to the cruise operator. While we are not responsible for onboard incidents or service failures, we will assist you in communicating with the cruise line where appropriate.

Negotiation is considered the preferred method of resolving any issues or discrepancies related to the fulfillment of the contract. If no mutual agreement is reached through negotiation, the matter may be further addressed through appropriate legal or alternative resolution channels, in accordance with applicable laws and jurisdiction.

7. Insurance

We strongly recommend that you buy appropriate international travel insurance at the time of paying your deposit, which should include cover for cancellation or curtailment of your holiday as a result of circumstances outside your control (including accident or illness and inability to travel for other reasons), personal accident, personal liability, medical expenses and repatriation in the event of medical need.
8. Delayed arrival
We do not accept any liability for additional costs that may result from delays. For example, if you miss services booked on your cruise due to a flight cancellation or late departure, it is your responsibility to cover these costs. We do not cover any refunds for missed services because of late flights or any other reason. We recommend that in case of delay, Passengers call us at the emergency phone number provided in your travel documents.

8. Delayed arrival

We do not accept any liability for additional costs which may result from delays. For example, if you miss services booked on your cruise due to a flight cancellation or late departure, it is your responsibility to cover these costs. We do not cover any refunds for missed services because of late flights or any other reason. We recommend that in case of delay, Passengers call us at the emergency phone number provided in your travel documents.

9. Cruise prices

Program prices are per person, based on two persons sharing a cabin. Single-cabin supplements and triple-cabin reductions are listed where applicable.
Please note that cruise prices may be subject to change. Once a reservation is confirmed and the deposit is received, the Passenger is obliged to pay the remaining balance based on the agreed price at the time of booking. Any subsequent promotions or price reductions do not entitle the Passenger to a refund or price adjustment.

10. Passports and visas

If passengers need a visa to travel to Greece, Croatia and other Mediterranean countries, or transit countries, they take full responsibility for obtaining the correct type of visa in time. Belmondo Travel is not responsible for any visa/travel document issues that may occur on the border control. It doesn't provide any refund in case clients are denied entry or a client's visa application is unsuccessful.

11. Client's responsibility

Each Passenger warrants that he/she is physically and mentally fit to undertake the Cruise or Tour. Passengers must have received all necessary medical inoculations before the cruise or tour and have all tickets, valid Passports, visas, medical cards and any other documents needed for the scheduled ports of call and disembarkation.

12. Passengers who need special assistance

Any disability that requires special attention must be reported to Belmondo Travel at the time of booking. Passengers with a wheelchair cannot embark. The Passenger who needs to bring any medical equipment on board must inform us at the time of the booking. Bringing a recognised assistance dog on the ship is not allowed. Suppose the client has any particular conditions, disability, or reduced mobility that requires personal care or supervision. In that case, such personal care or supervision must be organised by the client and at the client's expense. The vessels cannot provide respite services, one-to-one personal care or supervision or any other form of care for physical, psychiatric or other conditions."

13. Pets

Due to safety reasons and comfort for all Passengers, animals will not be allowed on cruises. Because it is important that you feel safe and comfortable while on our ships, we ask that Passengers refrain from bringing their pets on board.

14. Onboard rules

Passengers on a cruise must abide by the ship's rules. These rules are necessary for the safety of all Passengers and crew, as the captain is responsible for everyone onboard.

Passports are to be handed to the captain for registration on the first day of the cruise. Passengers must have their Passports in order and carry them throughout their cruise.
For your safety, all Passengers are strongly advised not to jump or dive from the ship during navigation. Climbing on the masts is also forbidden.
Avoid unnecessary movement and activity, particularly during rough weather. Be careful to move quickly, and with care, as wet and slippery floors can be dangerous.
It is advised that Passengers take extra care when crossing between the ships in port. It is the individual's responsibility to ensure safe passage between them. Passengers will find safety belts distributed in the cabin, dining area, and elsewhere, depending on the vessel.
For the comfort and safety of all guests, we ask that you observe noise regulations onboard our vessels. Special attention must be given to night peace, which starts at midnight. On National Parks night, peace is required even earlier, and Passengers will be notified of this.
In the interest of health, safety and environmental protection, smoking is not allowed in restaurant areas and cabins. When smoking on the deck in designated smoking areas, Passengers must not throw cigarette butts in the sea.
No food or drinks purchased on land will be allowed onboard. The only exception is that customers can bring personal care products, medicine, food products specifically for infants, and food products for special diets. Typical regional products purchased during visits to the ports will be stored onboard and returned to customers at the end of their cruise.
Passengers must respect scheduled mealtimes, which will be placed on the board in the dining area, and departure times from ports.
Passengers are responsible for their personal belongings whilst travelling on trains. We advise you to keep your possessions and luggage safe from potential unauthorised access or theft.

15. Force majeure

We will not be liable to pay compensation if our contractual obligations to you are affected by an event we could not foresee or avoid with all due care.

16. Special notes for all cruises

The captain reserves the right to change the route if bad weather conditions should arise.
All Passengers must follow the ship rules (to be found in written form on the ship) and ensure a pleasant trip for all. In case of bad behaviour caused by clients, the captain reserves the right to ask such clients to disembark at any time.
Departures are generally guaranteed. However, the cruise operator reserves the right to cancel a particular cruise departure if the vessel occupancy falls below 50%. In such cases, guests will be offered an alternative cruise of similar category and value within the same travel period.
In some ports – mainly in Croatia- the ships moor side by side, making it necessary for the clients to cross from one ship to another with gaps between ships to get to the shore. Due to specific mooring conditions and requirements in these ports, we request that Passengers take special care when crossing.